Privacy Policy

1. Introduction

Structured Labs Inc., doing business as Struere ("Struere," "we," "us," or "our"), respects your privacy and is committed to protecting it through our compliance with this policy. This Privacy Policy describes the types of information we may collect from you or that you may provide when you visit the website struere.com (our "Website") and our software-as-a-service platform (collectively, the "Services"), and our practices for collecting, using, maintaining, protecting, and disclosing that information.

Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Website or Services. By accessing or using this Website or our Services, you agree to this Privacy Policy.

2. Information We Collect and How We Collect It

We collect several types of information from and about users of our Services, including:

• Personal Data: Information by which you may be personally identified, such as name, postal address, e-mail address, and telephone number.
• Account Information: Credentials used to authenticate and authorize access to the Services.
• Payment Information: We use third-party payment processors (e.g., Stripe) to process payments. We do not store full credit card details on our servers.
• Usage Data: Details of your visits to our Website or usage of our platform, including traffic data, location data, logs, and other communication data and the resources that you access and use on the Website.
• Device Information: Information about your computer, mobile device, and internet connection, including your IP address, operating system, and browser type.

We collect this information:

• Directly from you when you provide it to us.
• Automatically as you navigate through the site using cookies, web beacons, and other tracking technologies.
• From third parties, for example, our business partners and identity providers like Google or Microsoft if you use Single Sign-On (SSO).

3. Customer Data

As a provider of an enterprise operations platform, Struere processes data on behalf of its customers ("Customer Data"). Our processing of Customer Data is governed by our Terms of Service and specific Data Processing Agreements (DPAs) in place with our customers. We do not own Customer Data, nor do we determine what data is collected within a customer's workspace. Customers are responsible for determining the legality of the data they process using our Services.

4. How We Use Your Information

We use information that we collect about you or that you provide to us, including any personal information:

• To present our Website and its contents to you.
• To provide, maintain, and improve our Services, including troubleshooting, data analysis, testing, research, statistical, and survey purposes.
• To provide you with information, products, or services that you request from us.
• To fulfill any other purpose for which you provide it, including carrying out our obligations and enforcing our rights arising from any contracts entered into between you and us, including for billing and collection.
• To notify you about changes to our Website or any products or services we offer or provide though it.
• To improve our AI-native modeling capabilities using aggregated, anonymized metadata (never raw Customer Data without explicit consent).
• In any other way we may describe when you provide the information, or for any other purpose with your consent.

5. Disclosure of Your Information

We do not sell your Personal Data. We may disclose aggregated information about our users, and information that does not identify any individual, without restriction. We may disclose personal information that we collect or you provide as described in this privacy policy:

• To our subsidiaries and affiliates.
• To contractors, service providers, infrastructure partners (e.g., AWS, GCP), and other third parties we use to support our business and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.
• To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Struere's assets.
• To comply with any court order, law, or legal process, including to respond to any government or regulatory request.

6. Data Security and Retention

We have implemented robust technical, physical, and administrative security measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. All information you provide to us is stored on our secure servers behind firewalls. Any payment transactions and sensitive data are encrypted using TLS/SSL technology.

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, to provide our Services, resolve disputes, establish legal defenses, conduct audits, pursue legitimate business purposes, enforce our agreements, and comply with applicable laws.

7. Your Privacy Rights (GDPR & CCPA)

Depending on your location, you may have specific rights regarding your personal data. Under the General Data Protection Regulation (GDPR) for identifying European citizens, and the California Consumer Privacy Act (CCPA) for California residents, you have the right to:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request that we correct any inaccurate or incomplete personal information.
• Deletion: Request that we delete your personal information ("Right to be Forgotten"), subject to certain exceptions.
• Portability: Request that we transfer your data to another organization.
• Restriction/Objection: Object to or ask us to restrict the processing of your personal information.
• Non-Discrimination: Exercise your rights without fear of being discriminated against.

To exercise these rights, please contact us using the information in Section 9. For Customer Data processed within the platform, data subjects must contact the Struere customer (the data controller) directly to exercise these rights.

8. Children Under the Age of 16

Our Services are intended for enterprise businesses and are not structured to attract children. No one under age 16 may provide any information to or on the Website. If we learn we have collected or received personal information from a child under 16 without verification of parental consent, we will delete that information.

9. Changes to Our Privacy Policy

It is our policy to post any changes we make to our privacy policy on this page with a notice that the privacy policy has been updated on the Website home page. The date the privacy policy was last revised is identified at the top of the page.

10. Contact Information

To ask questions, exercise your rights, or comment about this privacy policy and our privacy practices, contact us at: privacy@struere.com.